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Privacy Policy

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Introduction
Welcome to Rosia Bay Ltd. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This policy outlines the types of personal information we collect, how it is used, and the measures we take to protect your data.

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Who We Are
Rosia Bay Ltd is a UK-based company located at Northgate Business Centre, 38-40 Northgate, Newark, NG24 1EZ, UK. For any queries regarding our privacy policy, you can contact us via:

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  • Post: Northgate Business Centre, 38-40 Northgate, Newark, NG24 1EZ, UK

  • Telephone: 01636 345006

  • Email: enquiries@rosiabay.com

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Personal Data We Collect and Why We Collect It
We collect the following types of personal information to provide our services:

  • Names and Contact Details: For communication regarding our services and updates.

  • Addresses: For delivery purposes.

  • Date of Birth: For account verification and management.

  • Purchase or Account History: To manage customer accounts and provide guarantees.

  • Payment Details (including card or bank information for transfers and direct debits): To process payments.

  • Account Information: To manage access to our services.

  • Website User Information (including user journeys and cookie tracking): To improve user experience on our website.

  • Records of Meetings and Decisions: To ensure effective service provision and communication.

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How We Use Your Data
Your information is used to:

  • Comply with legal requirements.

  • Provide services and goods, including delivery.

  • Operate customer accounts and manage guarantees.

  • Send service updates or marketing communications (where consent is provided).

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Lawful Bases for Processing
We process your personal data based on:

  • Consent: You have given clear permission for us to process your personal data.

  • Contract: Processing is necessary for the performance of a contract with you.

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Sources of Personal Data
We obtain personal data directly from you and from publicly available sources.

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Data Security
We are committed to ensuring your data is secure. We use a range of measures to protect your information from unauthorised access, alteration, disclosure, or destruction.

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Third-Party Processors
We use the following systems to manage personal data:

  • Wix: For managing enquiry forms on our website.

  • Gmail: For contact emails.

  • Kashflow: For invoicing.

  • Microsoft Office 365: For client database management.

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Data Retention
We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including for satisfying any legal, accounting, or reporting requirements.

 

Sharing of Personal Data
We do not share your personal data with any other parties.

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International Data Transfers

Although Rosia Bay Ltd does not directly transfer personal data outside of the UK, some of our sub-processors might process data internationally. To ensure the protection of your personal information, we utilise Standard Contractual Clauses approved by the European Commission. These clauses provide necessary safeguards and enforceable rights and effective legal remedies for data subjects. We carefully assess the data protection measures of our sub-processors to ensure they comply with the high standards set by UKGDPR.

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Your Rights
Under UKGDPR, you have the right to access, correct, delete, or restrict the processing of your personal data. If you wish to exercise these rights, please contact us at alan@rosiabay.co.uk

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How to Complain to the ICO
If you have concerns about our information rights practices, you have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent authority set up to uphold information rights.

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Contacting Us
If you have any questions about this privacy policy or our treatment of your personal data, please contact us at alan@rosiabay.co.uk.

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Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on our website. If the changes are significant, we will contact you by email.

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Effective Date
This privacy policy is effective as of September 2024.

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